CASE STUDY



Case Study: How Lian Soon Construction Improved Appraisals with ApprAIse





Faster, Fairer, Smarter



Lian Soon Construction Pte Ltd 



​Lian Soon Construction Pte Ltd. is a leading construction and engineering firm based in Singapore, known for delivering high-quality infrastructure and building solutions. With a strong presence in both public and private sectors, the company emphasizes safety, reliability, and innovation. As part of its digital transformation journey, Lian Soon leverages advanced technologies, including generative AI, to enhance operational efficiency and workforce performance.



The Challenge



Lian Soon Construction faced significant inefficiencies in its performance appraisal process. Manual submission, review, and tracking of appraisal forms led to delays, inconsistencies, and data accuracy concerns. HR teams struggled with fragmented workflows, subjective evaluations, and an overwhelming volume of appraisal data, making it difficult to ensure fair, timely, and compliant assessments. These challenges hindered transparency, increased bias, and limited the organization’s ability to make informed talent decisions



The Solution



To address these issues, Lian Soon Construction implemented ApprAIse, a GenAI-Powered Employee Appraisal Analytics, developed by WPH Digital and powered by AWS. This AI-driven platform streamlined the entire appraisal workflow by:



Real-time tracking of self, peer, and supervisor evaluations



Auto-validation of inputs to ensure data integrity and compliance



AI-generated recommendations to support fairer, bias-reduced evaluations



AI-generated recommendations to support fairer, bias-reduced evaluations



This unified and intelligent system transformed the appraisal process into a more efficient, objective, and transparent experience.



The Results



The deployment of ApprAIse led to:



Significant time savings for HR teams by automating appraisal logistics and report generation



Improved accuracy and fairness in evaluations through AI-powered summaries and standardized forms.



Enhanced transparency and trust in the appraisal process, with decisions grounded in data-driven insights.



A shift from administrative burden to strategic HR focus, fostering a culture of continuous improvement and higher employee engagement



As Lian Soon Construction continues to refine the system’s implementation, future appraisal cycles are expected to see even greater improvements. By grounding evaluations in objective, data-driven metrics, the company is ensuring fairness, transparency, and consistency across all performance reviews.